We partnered with researchers at Cornell University’s Ellis Idea Lab to research how software affects how we manage, access, share and create knowledge at work.
Download research report (pdf)
Technology traps knowledge: employees are digging through cloud storage systems, scouring message channels and cycling through tabs, wasting around 59 minutes per day.
Apps restrict access to knowledge: 54% of people say that applications can sometimes make it harder to find information and 58% of people report that they’re not certain all departments use the same online apps.
Software impairs knowledge sharing: 49% of people report concerns that important information will get lost and one in two are uncertain the information will reach the intended audience.
Tools complicate the creation of knowledge: 43% of people report spending too much time switching between different online tools and applications, and 48% report making mistakes because they can't keep track of information stored across online tools and apps.
Download research report (pdf)